Service Manager- Land Mobile Radio (LMR)

//Service Manager- Land Mobile Radio (LMR)

Service Manager- Land Mobile Radio (LMR)

The LMR Service Manager will be responsible for the management and continual improvement of all pre-sale and post-sale service delivery processes within the LMR product family across the CE organization.  The Service Manager will ensure that these processes are standardized across locations and are efficient, measurable, competitive, profitable, scalable and customer friendly.  These processes include, but are not limited to quoting, scheduling, programming, repair, and installation.

Essential Duties and Responsibilities

  • Responsible for achievement of defined goals for pre-sale and post-sale service delivery
  • Effectively manages, trains, coaches team members, including technicians and advisors, to ensure team objectives and service goals are being carried out
  • Displays extensive working knowledge of industry standards and practices, including product details and company services offered
  • Responsible for fostering a culture of exemplary customer service, including maintaining customer relationships and ensuring repeat business by addressing any customer concerns or complaints quickly and professionally
  • Assists with or performs administrative tasks such as scheduling of service calls, installations, and site inspections (pre/post sale)
  • Develops and maintains the LMR PCR service/support desk, including managing service/support desk team members and evaluating desk efficiency, call logging, and problem escalation
  • Monitors and analyzes performance problems and client complaints to define unhealthy patterns and processes; devises solutions that lessen recurring issues
  • Oversees team members performing inspections, preparing reports, doing repairs, and generating billings; if necessary, carries out these job duties personally to ensure highest quality of work
  • Continually collaborates with a well-developed team of both service and sales professionals to solve daily challenges
  • Constantly looks for performance improvement opportunities
  • Constantly works in ways that are consistent with CE’s Core Values

Qualifications

  • Previous Service Experience
  • Comprehensive Industry Knowledge
  • Management Experience
  • Strong Customer-Facing Skills
  • High School diploma or general education degree (GED), Certified Electronics Technician (CET) certification preferred

Please send resume and salary requirements to hiring@talkcei.com

We are proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, age, sex, national origin or ancestry, marital status, sexual orientation, genetic information, status as a disabled or other eligible veteran, status as a qualified individual with a disability, or any other category covered by applicable law.

 

2019-02-07T15:54:45+00:00

Communications Electronics

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